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Call Center Customer Service Representative
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Blue Ash - 4500 Lake Forest Drive, Cincinnati, OH 45242
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Job Id: 50
Most companies say employees are Number One. We really mean it. Let’s start with what’s in it for YOU. Why choose RDI? - We ENCOURAGE your health and wellness, both physical and mental! Stop by our onsite Fitness Center for a FREE Personal Training Session, take advantage of our corporate gym membership discounts, and participate in our hundreds of onsite and virtual RDI company events each year!
- We CELEBRATE you. Join any of our Affinity Groups including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more! EMBRACE DIVERSITY.
- We want you to become our next LEADER. Take advantage of RDI- University Online Courses, tuition discounts, Supervisor Boot Camp Training, and a hands on approach to developing YOU to be the best you possible!
- And of course we offer all the necessities: Competitive pay, Medical, Dental, and Vision Insurance; 401k with company match; Company Paid Holidays and PTO, and SO much more!
- We care about our communities and we have integrity. We support 20+ community charities through volunteer efforts and donations. We’ve also been voted as Best Places to Work, Business of the Year, just to name a few.
- Here at RDI, you’ll Earn Well. Learn Well. Live Well. Dream Well. And #leaveitbetter
Who are we and what do we do here at RDI? A lot. - Founded in 1978 and headquartered in Cincinnati, OH, we’re Family-Owned with more than 3,500 employees across the nation.
- Mainly, we provide Call Center services on behalf of industries ranging from Insurance, Medical Devices, Retail, Financial Services and Banking, Outdoor/Recreational, Cable/Radio, and many more!
- In addition to our Contact Center Solutions, we also offer Market Research, IT Support, Marketing and Digital Consultation (and you guessed it, WAY MORE!) to Fortune 500 Companies!
Here’s what you’ll do as a Call Center Customer Service Representative at RDI Corporation: - Act as the go to person for our customers by providing information regarding customer’s products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and/or chat
- Receive inbound calls or make outbound calls; identify and assess customers’ needs to exceed customer satisfaction at first point of contact
- Meet personal/customer service targets, KPIs, and call handling quotas based off program specifics
- Utilize computer and business software programs such as email, internet, chat tools, and CRMs to track customer interactions and notes
What you already have to be an awesome Call Center Customer Service Representative: - A passion for talking on the phone. It's the core of our industry.
- Customer Service or Call Center experience and ability to ensure customer satisfaction in each interaction.
- Smile and Dial: Positive attitude, professional communication skills and a desire to go above and beyond.
- You'll be helping our customers via phone, email, and chat so you should be pretty good at multitasking.
- Must attend all scheduled training, 100% attendance is a must.
- Strong people skills — you are friendly, empathetic, and a good listener.
- Tech-savvy. You’ll need know how to comfortably and simultaneously toggle between multiple computer systems including Microsoft Office Suite and client CRM systems.
Apply
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Details
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Call Center Customer Service Representative
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Milford - 991 Lila Avenue, Milford, OH 45150
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Job Id: 136
Most companies say employees are Number One. We really mean it. Let’s start with what’s in it for YOU. Why choose RDI? - We ENCOURAGE your health and wellness, both physical and mental! Stop by our onsite Fitness Center for a FREE Personal Training Session, take advantage of our corporate gym membership discounts, and participate in our hundreds of onsite and virtual RDI company events each year!
- We CELEBRATE you. Join any of our Affinity Groups including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more! EMBRACE DIVERSITY.
- We want you to become our next LEADER. Take advantage of RDI- University Online Courses, tuition discounts, Supervisor Boot Camp Training, and a hands on approach to developing YOU to be the best you possible!
- And of course we offer all the necessities: Competitive pay, Medical, Dental, and Vision Insurance; 401k with company match; Company Paid Holidays and PTO, and SO much more!
- We care about our communities and we have integrity. We support 20+ community charities through volunteer efforts and donations. We’ve also been voted as Best Places to Work, Business of the Year, just to name a few.
- Here at RDI, you’ll Earn Well. Learn Well. Live Well. Dream Well. And #leaveitbetter
Who are we and what do we do here at RDI? A lot. - Founded in 1978 and headquartered in Cincinnati, OH, we’re Family-Owned with more than 3,500 employees across the nation.
- Mainly, we provide Call Center services on behalf of industries ranging from Insurance, Medical Devices, Retail, Financial Services and Banking, Outdoor/Recreational, Cable/Radio, and many more!
- In addition to our Contact Center Solutions, we also offer Market Research, IT Support, Marketing and Digital Consultation (and you guessed it, WAY MORE!) to Fortune 500 Companies!
Here’s what you’ll do as a Call Center Customer Service Representative at RDI Corporation: - Act as the go to person for our customers by providing information regarding customer’s products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and/or chat
- Receive inbound calls or make outbound calls; identify and assess customers’ needs to exceed customer satisfaction at first point of contact
- Meet personal/customer service targets, KPIs, and call handling quotas based off program specifics
- Utilize computer and business software programs such as email, internet, chat tools, and CRMs to track customer interactions and notes
What you already have to be an awesome Call Center Customer Service Representative: - A passion for talking on the phone. It's the core of our industry.
- Customer Service or Call Center experience and ability to ensure customer satisfaction in each interaction.
- Smile and Dial: Positive attitude, professional communication skills and a desire to go above and beyond.
- You'll be helping our customers via phone, email, and chat so you should be pretty good at multitasking.
- Must attend all scheduled training, 100% attendance is a must.
- Strong people skills — you are friendly, empathetic, and a good listener.
- Tech-savvy. You’ll need know how to comfortably and simultaneously toggle between multiple computer systems including Microsoft Office Suite and client CRM systems.
Apply
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Details
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Full Stack WordPress Developer
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Corporate - 4350 Glendale-Milford Road, Ste 250, Cincinnati, OH 45242
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Job Id: 284
The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home but MUST CURRENTLY reside in OHIO, Kentucky, or Indiana. Position Summary RDI is seeking a talented WordPress Full Stack Developer with a good eye for UI/UX design to join our team. As a member of our application development team, you will be responsible for implementing user-friendly WordPress websites and applications, ensuring seamless functionality. You will also be collaborating with the design team during the design process to ensure the best possible user experiences. Responsibilities: - Develop custom WordPress themes and plugins from scratch, adhering to best practices and standards.
- Create effective user interfaces and engaging user experiences for WordPress websites and applications.
- Regularly test and implement software updates related to WordPress core, plugins, or themes.
- Collaborate with content creators, graphic designers, and marketers to deliver cohesive digital solutions that meet business objectives.
- Conduct thorough UI/UX research, including user interviews, usability testing, and competitor analysis, to inform design decisions.
- Optimize website performance, responsiveness, and accessibility across various devices and browsers.
- Implement SEO best practices to enhance website visibility and ranking on search engines.
- Stay up-to-date with the latest trends, tools, and technologies in WordPress development and UI/UX design.
- Troubleshoot and debug issues, ensuring timely resolution and a smooth user experience.
Qualifications: - Bachelor’s degree in Computer Science, Web Design, or a related field.
- Proven experience as a WordPress Full Stack Developer, with proficiency in PHP, HTML, CSS, JavaScript, and MySQL.
- Strong understanding of WordPress architecture, customization, and security best practices.
- Solid grasp of UI/UX principles and design methodologies, with experience using tools such as Adobe XD, Sketch, or Figma.
- Experience with front-end frameworks/libraries (e.g., Bootstrap, React, Vue.js) and version control systems (e.g., Git or DevOps).
- Familiarity with web analytics tools (e.g., Google Analytics) and SEO techniques.
- Excellent communication skills and the ability to collaborate effectively in a team environment.
- Ability to balance multiple assignments in an agile and fast-paced environment
Job Type: Full-time Benefits: - 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid holidays
- Paid time off
- Referral program
- Vision insurance
- Work from home
Schedule: - Day shift
- Monday to Friday
Experience: - Full-stack development: 1 year (Required)
- CSS: 1 year (Required)
- HTML: 1 year (Required)
- JavaScript: 1 year (Required)
- MySQL: 1 year (Required)
- WordPress: 2 years (Required)
- PHP: 1 year (Required)
Work Location: In person
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