Most companies say employees are Number One. We really mean it. Let’s start with what’s in it for YOU. Why choose RDI?

• We ENCOURAGE your health and wellness, both physical and mental! Stop by our onsite Fitness Center for a FREE Personal Training Session, take advantage of our corporate gym membership discounts, and participate in our hundreds of onsite and virtual RDI company events each year!
• We CELEBRATE you. Join any of our Affinity Groups including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more! EMBRACE DIVERSITY.
• We want you to become our next LEADER. Take advantage of RDI- University Online Courses, tuition discounts, Supervisor Boot Camp Training, and a hands on approach to developing YOU to be the best you possible!
• And of course we offer all the necessities: Competitive pay, Medical, Dental, and Vision Insurance; 401k with company match; Company Paid Holidays and PTO, and SO much more!
• We care about our communities and we have integrity. We support 20+ community charities through volunteer efforts and donations. We’ve also been voted as Best Places to Work, Business of the Year, just to name a few.
• Here at RDI, you’ll Earn Well. Learn Well. Live Well. Dream Well. And #leaveitbetter

Who are we and what do we do here at RDI? A lot. 

• Founded in 1978 and headquartered in Cincinnati, OH, we’re Family-Owned with more than 3,500 employees across the nation.
• Mainly, we provide Call Center services on behalf of industries ranging from Insurance, Medical Devices, Retail, Financial Services and Banking, Outdoor/Recreational, Cable/Radio, and many more!
• In addition to our Contact Center Solutions, we also offer Market Research, IT Support, Marketing and Digital Consultation (and you guessed it, WAY MORE!) to Fortune 500 Companies!

Here’s what you’ll do as a Call Center Customer Service Representative at RDI Corporation:

• Act as the go to person for our customers by providing information regarding customer’s products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and/or chat
• Receive inbound calls or make outbound calls; identify and assess customers’ needs to exceed customer satisfaction at first point of contact
• Meet personal/customer service targets, KPIs, and call handling quotas based off program specifics
• Utilize computer and business software programs such as email, internet, chat tools, and CRMs to track customer interactions and notes

What you already have to be an awesome Call Center Customer Service Representative:

• A passion for talking on the phone. It's the core of our industry.
• Customer Service or Call Center experience and ability to ensure customer satisfaction in each interaction.
• Smile and Dial: Positive attitude, professional communication skills and a desire to go above and beyond.
• You'll be helping our customers via phone, email, and chat so you should be pretty good at multitasking.
• Must attend all scheduled training, 100% attendance is a must.
• Strong people skills — you are friendly, empathetic, and a good listener.
• Tech-savvy. You’ll need know how to comfortably and simultaneously toggle between multiple computer systems including Microsoft Office Suite and client CRM systems.

Most companies say employees are Number One. We really mean it. Let’s start with what’s in it for YOU. Why choose RDI?

• We ENCOURAGE your health and wellness, both physical and mental! Stop by our onsite Fitness Center for a FREE Personal Training Session, take advantage of our corporate gym membership discounts, and participate in our hundreds of onsite and virtual RDI company events each year!
• We CELEBRATE you. Join any of our Affinity Groups including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more! EMBRACE DIVERSITY.
• We want you to become our next LEADER. Take advantage of RDI- University Online Courses, tuition discounts, Supervisor Boot Camp Training, and a hands on approach to developing YOU to be the best you possible!
• And of course we offer all the necessities: Competitive pay, Medical, Dental, and Vision Insurance; 401k with company match; Company Paid Holidays and PTO, and SO much more!
• We care about our communities and we have integrity. We support 20+ community charities through volunteer efforts and donations. We’ve also been voted as Best Places to Work, Business of the Year, just to name a few.
• Here at RDI, you’ll Earn Well. Learn Well. Live Well. Dream Well. And #leaveitbetter

Who are we and what do we do here at RDI? A lot. 

• Founded in 1978 and headquartered in Cincinnati, OH, we’re Family-Owned with more than 3,500 employees across the nation.
• Mainly, we provide Call Center services on behalf of industries ranging from Insurance, Medical Devices, Retail, Financial Services and Banking, Outdoor/Recreational, Cable/Radio, and many more!
• In addition to our Contact Center Solutions, we also offer Market Research, IT Support, Marketing and Digital Consultation (and you guessed it, WAY MORE!) to Fortune 500 Companies!

Here’s what you’ll do as a Call Center Customer Service Representative at RDI Corporation:

• Act as the go to person for our customers by providing information regarding customer’s products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and/or chat
• Receive inbound calls or make outbound calls; identify and assess customers’ needs to exceed customer satisfaction at first point of contact
• Meet personal/customer service targets, KPIs, and call handling quotas based off program specifics
• Utilize computer and business software programs such as email, internet, chat tools, and CRMs to track customer interactions and notes

What you already have to be an awesome Call Center Customer Service Representative:

• A passion for talking on the phone. It's the core of our industry.
• Customer Service or Call Center experience and ability to ensure customer satisfaction in each interaction.
• Smile and Dial: Positive attitude, professional communication skills and a desire to go above and beyond.
• You'll be helping our customers via phone, email, and chat so you should be pretty good at multitasking.
• Must attend all scheduled training, 100% attendance is a must.
• Strong people skills — you are friendly, empathetic, and a good listener.
• Tech-savvy. You’ll need know how to comfortably and simultaneously toggle between multiple computer systems including Microsoft Office Suite and client CRM systems.

RDI Corporation is a world class outsourcer providing call center, market research, administrative, IT and creative services to a broad mix of companies, including Fortune 500 partners. At RDI, we believe in #winningsmart by providing customized, yet highly strategic solutions. We believe in teamwork, which is why our family of companies is a mix of cognizant, strategic, resilient, and passionate individuals, each with a unique skill set that contributes to the end goal: Winning.

So, we need you to win. Do you have a passion for helping people? Do you know the value of outstanding customer service? Are you looking for an employer that offers stable employment, promotes from within, and provides a competitive benefit package, not to mention other outstanding incentives (cash bonuses, company contests and giveaways, and SO much more!)?

Currently, we are seeking a Call Center Quality Assurance Analyst to join the team. This position would be working on-site in Blue Ash. As a Call Center Quality Assurance Analyst, you will be responsible for auditing and identifying various Customer Service, Sales, and Compliance related issues and ensuring follow-up is provided. The Call Center Quality Assurance Analyst will also be responsible for facilitating calibration/group sessions with internal and external team members. The Call Center Quality Assurance Analyst is responsible for identifying areas of opportunity for improvement by analyzing data that is generated through the call auditing process. You will also be responsible for creating an auditing plan to help improve the overall program(s) you are assigned to.

Here’s what you’ll do as a Call Center Quality Assurance Analyst:

• Analyzes/audits customer service, sales, compliance, emails, and chats to identify areas of opportunity that did not meet pre-established performance standards within the organization
• Provides structured and timely feedback using the Quality Assurance Portal to Program
• Develops and conducts targeted group coaching sessions for analysts to address Service Quality deficiencies and/or improvement opportunities
• Creates custom auditing plans for agents using reporting data within the QA Portal
• Uses program expertise to assess existing practices and procedures for process improvement opportunities with Program Leadership Team
• Uses Quality Assurance tools to gather data and analyze trends or patterns affecting quality
• Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience

What you already have to be an awesome Call Center Quality Assurance Analyst:

• 1 to 3 years’ experience in customer service and/or business process/technology support required
• 1 to 3 years’ experience in a Quality Assurance role; call center/customer service environment preferred
• Excellent written, verbal, analytical and communication skills required
• Experience in coaching and training individuals or groups required
• Adept at networking and building relationships with all levels of management and staff
• Ability to negotiate change across organizational/firm boundaries and influence others outside of own work group
• Demonstrated ability with the design and application of innovative ideas, developing creative solutions and motivating a team to share knowledge and complete tasks on time